Weichai Group Upgrades Service Mode

www.chinabuses.org: In recent years, Weichai Group has been working on service mode upgrade by means of sales &service integration and call center dispatching system, in the principle of "customer-oriented".

In 2012, Weichai Group transferred the service responsibility from customer service center to sales companies. Those who sell the products are responsible for after-sales service.

Besides, Weichai Group invested over CNY 20 million to build digital call center and started the "new after-sales service system" project to supervise over 4000 service stations all over the world. After the operation of the call center, daily calling number reaches over 200 and satisfaction rate exceeds 97%.

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