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Dongfeng Cummins 2023 Service Conference Successfully Convened
Summarize：On Dec 23, Dongfeng Cummins 2023 Service Conference themed with Exceling in After-Sale Services was held in Xian
On Dec. 23, Dongfeng Cummins 2023 Service Conference themed with Exceling in After-Sale Services was held in Xiangyang, Hubei Province. Huang Haitao, General Manager of Dongfeng Cummins, together with over 260 after-sales service suppliers and spare parts dealers across China attended the conference.
As 2023 is soon coming to an end, Dongfeng Cummins dealt with 11,202 customer service reports, made 47,417 service trips with a total mileage of 2.39 million km, made 927 service trips in deep nights. While reviewing its achievements in its after-sales services, Dongfeng Cummins presented awards to outstanding after-sales teams and individuals.
Also in 2023, Dongfeng Cummins greatly sharpened its competitiveness in heavy-duty truck, light truck, mechanical engineering and medium- and large-sized bus markets. Its AMT and natural gas engines continued to gain growing popularity among customers. Dongfeng Cummins Z14 engine took the lead in the high horsepower vehicle market. Its sales of engines and related spare parts reached new record highs.
Fully committed to providing the best services to its customers, Dongfeng Cummins has long built a well-connected after-sales service network with 24/7 services with 99.4% customer satisfaction.
In 2024, Dongfeng Cummins will continue to strengthen its cooperation with its partners and improve customers’ satisfaction.