Higer Bus, Higher Customer Service
2009-08-04 Source：www.chinabuses.org
Summarize：www.chinabuses.org: on Jul. 7, an emergent call was ringing loudly in the Customer Service’s call center of Suzhou Higer from a driver in Changdu in Tibet. A Higer KLQ6702 bus was in desperate need of help as it was not working properly in the desolate plateau area.
To help the driver and passengers out, Suzhou Higer immediately launched the “Green Rescue Channel”. Learnt that the bus trouble lay in its rear axle, the staff at the call center in east China quickly contacted the company’s part supplier and sent the part needed to Tibet by airmail. On Jul. 10, the malfunctioning bus part was finally replaced by the new one and the bus was able to head its way to Lhasa again.
www.chinabuses.org: on Jul. 7, an emergent call was ringing loudly in the Customer Service’s call center of Suzhou Higer from a driver in Changdu in Tibet. A Higer KLQ6702 bus was in desperate need of help as it was not working properly in the desolate plateau area.
To help the driver and passengers out, Suzhou Higer immediately launched the “Green Rescue Channel”. Learnt that the bus trouble lay in its rear axle, the staff at the call center in east China quickly contacted the company’s part supplier and sent the part needed to Tibet by airmail. On Jul. 10, the malfunctioning bus part was finally replaced by the new one and the bus was able to head its way to Lhasa again.
Usually it takes about half a month to send a bus part from Suzhou Higer’s headquarters to Tibet Autonomous Region. However, given the emergent scenario of the situation, the customer service staff at Suzhou Higer will never bear to think its customers are waiting for their help. It is this kind of customer-oriented spirit has greatly touched the driver and passengers alike. Through this little thing, Suzhou Higer has once again clearly shown its constant commitment to delivering premium post-sale service to its customer.
Views:0Editor：DangJun
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