Zhongtong Bus 2026 Service Provider Conference Successfully Held

On December 16, the 2026 Zhongtong Bus Service Provider Conference was held in Liaocheng, Shandong Province, under the theme "Uniting for Empowerment, Co-creating and Sharing Value." The conference brought together outstanding service provider representatives from across the country to discuss the service ecosystem and chart a course for collaborative development.

The event highlighted the launch and implementation of Zhongtong’s new service brand, "Zhongtong Premium Service U·Serve," which introduces a comprehensive service value ecosystem covering the entire product lifecycle. During the conference, Zhongtong Bus unveiled its 2026 service business policies, outlined detailed pathways for service value enhancement, and recognized top-performing central warehouses, gold-medal station managers, and other outstanding units and individuals for 2025.

Currently, the penetration rate of new energy vehicles in the public transportation sector remains high, while market demand is shifting toward intelligent upgrades and improved operational efficiency. In parallel, the travel and group tour market, driven by the trend of "transportation and tourism integration," is placing greater emphasis on travel quality and experience.

Li Pengcheng, General Manager of Zhongtong Bus, emphasized in his speech that amid industry transformation, diversified market demands, and continuously rising standards, enterprises must not only develop more competitive product solutions but also build a more agile, professional, and customer-centric service ecosystem. This will empower partners and help jointly capture emerging market opportunities.

At the Zhongtong Bus 2026 Travel and Group Tour Product Upgrade Launch Conference held on December 5, the company not only debuted its new product series for the travel and group tour segment but also officially introduced the "Zhongtong Premium Service U·Serve" brand.

Zhongtong Premium Service aims to build a deeply integrated "product + service" ecosystem that delivers full lifecycle value, strengthening the service chain foundation and ensuring sustained value for customers.

As competition in the commercial vehicle industry intensifies and intelligent connectivity technologies become more widespread, operators face growing pressures related to efficiency and cost. This has heightened the demand for more responsive, professional, and tailored after-sales services.

In response to these industry shifts, "Zhongtong Premium Service U·Serve" is committed to evolving from a reactive "emergency rescue" model to a proactive "predictive support" approach. Through more professional and efficient service support, it aims to provide customers with a more reliable and seamless operational experience.

The service foundation of "Zhongtong Premium Service U·Serve" is built on six core pillars: Urgency, Uptime, Uplift, Ultelligence, UltraCustomized, and Unadulterated. These pillars are interconnected and mutually reinforcing, forming a comprehensive and multi-dimensional operational support system that complements Zhongtong Bus’s robust product portfolio.

At this Service Provider Conference, Zhongtong Bus also announced its 2026 business support policies, designed to empower service providers across multiple dimensions and foster an efficient, collaborative service ecosystem.

The upgraded 2026 business support policies focus on four key areas: service benefits, incentive mechanisms, parts policies, and intelligent services. Notably, in terms of intelligent service empowerment, Zhongtong Bus has revamped its SCRM after-sales management system, comprehensively upgraded its 400 hotline platform, and enhanced its next-generation EPC platform. These digital initiatives are aimed at improving service providers’ responsiveness and problem-solving capabilities.

The coordinated implementation of these policies is expected to further advance the development of a new service model, enhance service efficiency and quality, and deliver greater value to end customers.

"Traveling alone may lead to faster progress, but journeying together ensures lasting success." As 2026 marks the beginning of the 15th Five-Year Plan and a critical phase for advancing the "dual carbon" goals, the bus industry is poised to embrace significant opportunities for green transformation and sustainable growth.