Dongfeng Cummins Service Skill Competition & Customer Care Month Launched in Chongqing
2023-09-08 Source：www.chinabuses.org
Summarize：On September 3, Dongfeng Cummins Service Skill Competition was officially held in Chongqing On the same day, the
On September 3, Dongfeng Cummins Service Skill Competition was officially held in Chongqing. On the same day, the engine maker launched its new after-sales service program “Customer Care Month”.
Dongfeng Cummins has always been devoted to improving its customer services and customers’s satisfaction. With a number of its latest products making their debut on the market, Dongfeng Cummins is determined to further upgrade its after-sales services.
In this year’s competition, special attention was given to showcase all contestants’ professional skills in addressing problems related to natural gas engines and integrated power drivelines. Some individual competitions were also converted to team competitions in order to further build teamwork spirit among Dongfeng Cummins’ after-sales service teams.
By helping customers quickly identify and address their problems, Dongfeng Cummins’ after-sales service teams work together with drivers to improve their driving skills and acquire the much needed knowledge of properly operating and maintaining their vehicles.
As one of the leading engine makers in China, Dongfeng Cummins has always been committed to shouldering more social responsibilities. In late August, it launched Autumn School Season Customer Care Program, deepening its ties and cooperation with its customers across China.
In the first eight months in 2023, Dongfeng Cummins launched several well-received customer care programs, providing more timely, more intelligent and more professional services for its customers.
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